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Home > General sale conditions

General sale conditions
ARTICLE 1 : General sale conditions

1.1 Bloom trade

Bloom Trade, Simplified joint stock company with capital of € 945.28 47, registered at the RCS Lyon N ° 430 247 064 whose registered office is located at 103, avenue du Maréchal de Saxe - 69003 Lyon is represented by its President Mr. Eric Ledroux.

Bloom Trade is the sole owner of the rights to the brand bouquetnantais for France and Departments and Overseas Communities.

Bloom Trade is committed to lead in the best interests of customers, potential lawsuits (continued on as a customer or recipient) may occur during a bouquetnantais order.

Bloom Trade can not be held responsible for the content of the personal message attached to the order and joined the floral product delivered. It is the same for the content of messages or photographs submitted in the form of QR Code. Bloom Trade is authorized not to send a message whose content could undermine morality and / or create a disturbance of public order.

Bloom Trade undertakes to inform its customers on specific constraints that would temporarily disrupt or permanently all or part of the service for the delivery once it has knowledge.

1.2 site

This website is the property of Bloom Trade which provides business management.

composition of the site, all text and images presented are protected under intellectual property rights and its dependents; representation or reproduction, even partial, is prohibited and may constitute a copyright infringement.

products and information exposed sites aim to bring internet to the client to choose the best possible knowledge. Internet website has been declared to the Commission Nationale Informatique et Libertés registered under number 1238331.

detailed below conditions apply to all orders placed with the company Bloom Trade for all products and services offered on the site, unless prior written consent different commands.

These are systematically proposed to the knowledge of each client to allow them to place orders. As a result, the client must know that it is deemed to have read these Terms and Conditions and accept them irrevocably.

These conditions are available online at the website as well as via a hyperlink located in step 4 of the online ordering process called "summary" prior to payment;

customer should know that finally accepts the order process and these contractual terms on site by activating the link "Order with payment obligation" at the bottom of the "Summary page of the order. " By mutual agreement between the parties, the data recorded by Bloom Trade constitute proof of the nature, content, terms and amount of the order.

ARTICLE 2 : The orders

everything concerning potential information and questions about your order, contact . The customer can also contact at any time bouquetnantais services (0.12 € / min) for any questions regarding the order.
The customer may at any time monitor the execution of the order on the tab "Track shipment" on the site.

information provided by the customer, when making an order and it must be correct, complete and sufficient for the proper execution and delivery of the order (in particular: security code, phone number fixed and / or mobile recipient, etc.). In case of error in the recipient's details, Bloom Trade can not be held responsible for failure to deliver the product.

orders are final once they have been confirmed by the payment of the price by the customer and that this regulation is always made in cash and without discount.
Requests for modification or cancellation of an order by the Buyer will not be taken into account on orders already in preparation; during holiday periods, no changes or cancellation can be treated with delivery expected within 48 hours.

identity and contact details of the Client are not transmitted to the recipient, the customer must think to sign or sign on the accompanying message produced for this purpose if desired (recommended) .

email order confirmation serves as proof, the invoice for each order is available, upon delivery of the latter, in the client named "MY ACCOUNT" space, secure email and password customer password. Access to the client area is the site via the "" MY ACCOUNT "button at the top right of each page.

recipient's phone number may be used by CHRONOPOST, TNT or private carrier to ensure the presence of the recipient at the place of delivery. The lack of surprise recipient can in no way be regarded as a source of dispute.

product offers are valid while stocks last.
If out of stock, Bloom Trade reserves the right to deliver a product with the same characteristics in size and quality. Product photos shown on site are not contractual.

ARTICLE 3 : Delivery

3.1 Delivery Express

Delivery is made within the period prescribed by the direct product delivery to the addressee, with each delivery, signing an acknowledgment of correct reception by the addressee identified if present or validly represented by a another person (except mourning or delivery in a public place).

For a delivery to be made in a business or a hospital setting (clinic, hospital, maternity, retirement homes, etc.), the customer must ensure, before placing any order that it may be without difficulty, because in case of refusal made to the supplier for any reason (security, internal regulations, pandemic, local or other sterile environment), delivery will be deemed made. Delivery to the home is deemed to constitute delivery to the consignee.

a bereavement or delivery in a public place, in the circumstances (hospital, clinic, funeral home, athanée, altar, church, etc..) and knowing that it is not in the commitments of the organization funeral to manage the reception flowers, the recipient's signature can not be obtained. Consequently, the delivery confirmation made by CHRONOPOST, TNT or private carrier certification is the realization of the benefit.

In some hospitals, room access is denied to deliverers: usually the flowers are then deposited at the reception and it is only then that hospital personnel may be required to deliver them to recipients, as internal regulations of the place.

mourning, at the request of the family who is on site, the date and / or place of delivery of floral products can be modified. No claim will then be taken into account these changes. It will be the same on any changes requested by the family of the recipient. The customer must ensure the proper recipient availability at scheduled delivery and confirm on the website in the delivery details of the person to contact to make this perfectly delivery.

In case of refusal by the addressee of the parcel or lack of information leading to a failure to deliver the product to the recipient in a timely manner, Bloom Trade can not be held responsible for the product and shall be deemed made and delivered .

If this lack of information leads to a second presentation to the recipient, Bloom Trade shall be entitled to request the client expenses corresponding to this second delivery.

absence of the recipient at the time of delivery:

In the absence of the recipient at the time of delivery, some drivers are allowed to leave the parcel at the door of your recipient when he estimed suffisement secure location (eg closed garden) otherwise:

  • Insured Delivery by Fedex (and PARIS REGION PROVINCE): the driver will leave a notice in the mailbox of the recipient, if it is accessible. The latter will then pick it up at the address specified on the notice of passage. The withdrawal must then take place within two days due to the perishable nature of the product. If the shelf life of floral product are exceeded when the recipient occurs, the product will be given to him and the order will be carried out.
  • Delivery provided by private carriers (PARIS and suburbs): the driver will attempt to contact the recipient, on a cell phone or landline confirmed by the customer when ordering. Unanswered, the driver will identify the best way to finish the delivery in the best conditions.
  • delivery provided by a florist: the florist will leave a notice in the mailbox of the recipient, if it is available, or SMS on the mobile number of the latter. The recipient must contact the florist whose address on the notice of passage and go to the store to take the floral product that is intended; a second displacement florist is not contractual. The product will be in Floral possible relisted for sale. In this case a new package will be crafted at the coming of the recipient of the store. If the shelf life of floral product are exceeded when the recipient occurs, the product will be given to him and the order will be considered done. If the florist, for commercial gesture, had to make a second move no showtimes will not be imposed.

absence of the recipient, Bloom Trade can not be held responsible for the final quality of the delivery.

prices of the products offered or is TTC. This price does not include shipping. The customer is informed fully and very visible in the amount of shipping and the total price of the order no later than the confirmation of order. Bloom Trade reserves the right to change prices at any time but the products ordered are charged at prevailing prices at the time of the order.

holidays flowering (especially Valentine's Day, grandmothers, 1 May, Mother's Day, Holidays years), Bloom Trade is committed to do its utmost to meet the possible time and date of delivery, but can not guarantee delivery within the time period specified by the customer. The customer accepts that the order can be delivered at any time of the day or the day before due to the large number of deliveries performed by our delivery these holidays.

ARTICLE 4 : Return-Guarantee

4.1 Returns Guarantee

flowers are guaranteed for 5 (five) days after the date of delivery. All product returns must be a formal agreement between the seller and the buyer. Any return accepted by the seller, in the case of a defect or non-conformity of the goods, which will be determined by the seller, the buyer will get free replacement or refund of an asset to its advantage. This warranty

'five days' can not be invoked in case of delivery delay with which the responsibility of the client (incorrect or incomplete address, refusal of the package, lack of information, the destination is absent ...) .

4.2 Legal guarantee compliance

BLOOM TRADE guarantee that the customer benefits from the legal guarantee of conformity provided for in Articles L211-4 and following of the Consumer Code for past via the following official websites Order.
BLOOM TRADE agrees to execute and deliver goods according to customer order, subject to the specific characteristics of the transmission floral and perishable nature of the products sold.
BLOOM TRADE guarantee that the product will be delivered clean the normally expected of such a product and the provisions of Articles L211-9 and L211-10 of the Consumer Code will be no cost to the Client.

4.3 - Warranty hidden vices

BLOOM TRADE is required to guarantee against hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not have acquired defects, or would have paid a lower price if he had known.
Given the specificities related to floral transmission BLOOM TRADE will be liable for the refund of the price and refund to Customer costs incurred in the sale.

4.4 Revocation

accordance with Article L.121-20 and following of the Consumer Code for non-perishable products, the customer has a period of 14 working days from the date of receipt of the order from BLOOM TRADE using a statement devoid of ambiguity. He will find the necessary information as well as the withdrawal form in the "Revocation" available online on the website and via a hyperlink located in step 4 of the online ordering process called "Summary" tab .. then it will have a period of 14 days after turning his right of withdrawal to return the product at its expense, in its original packaging and in good condition. This return will necessarily be a request from us in the same period.
The customer's attention must however be drawn to the fact that the perishable nature of the products is an exception to the right of withdrawal (flowers, plants, chocolates ...). Accordingly, and failing to have retracted the order before 72h delivery, withdrawal is not physically possible. It will be deemed to have waived the right of withdrawal within the statutory period.

Bloom Trade does not accept packages or letters sent freight collect.
Any risk return of the product is the responsibility of the Customer or recipient of the Order.

ARTICLE 5 : Price

prices of the products offered or is TTC. This price does not include shipping. The Customer is informed fully and very visible in the amount of shipping and the total price of the order no later than the confirmation of order.

Bloom Trade reserves the right to change prices at any time but the products ordered are charged at prevailing prices at the time of the order.
The payment of the order recorded on the Internet s 'made by credit card: Visa, Eurocard MASTERCARD, AMERICAN EXPRESS, PAYPAL, map SPIRIT OF GIFT and MYNOESURF / EKDO either directly on the site through a secure Mercarnet payment system ( SSL encryption), or by phone via the call center BLOOM TRADE, using a reference "No control".

BLOOM TRADE, for a total security solution uses Mercarnet with SSL.
Once you click on "online payment by credit card", you enter the secure area, all the information is then encrypted.

solution Mercarnet using SSL (Secure Socket Layer) protocol was developed by BNP Paribas which performs the role of buyer and bank processes the transaction. Data integrity is ensured by sealing method * (hash). The transaction is made entirely by the banking network of BNP Paribas so that neither bouquetnantais site or any other technical means, can not have knowledge of bank account details communicated (card number, expiration date, cardholder name).

BNP Paribas takes care of:

  • request authorization classic.
  • payment itself (movement accounts), if permission is granted.

    You will be immediately notified of the status of payment (payment granted or refused payment) by:

    • display screen with a hyperlink back to the web site "bouquetnantais"
    • Sending the payment status to the computer system "bouquetnantais."

      * Sealing is obtained by compression of the message (hash) so that even if the message is intercepted by chance and / or maliciously, during transfer of a few seconds, it can not be interpreted.

      credit card payment triggers a systematic authorization request to the banks concerned. Any refusal, whatever the cause, implies the abandonment or return of said order by Trade Bloom and do not assume any liability Bloom Trade.

ARTICLE 6 : Claims

complaints about the delivered product should be, insofar as it is fresh, made in writing and if possible with the photo of the product delivered, no later than 48 hours after delivery of the product .

complaints about the delivery of the product must be made within 10 working days of the date of delivery specified in the purchase. These claims will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation.

In case of dispute, the customer should first contact the company to obtain an amicable solution, presenting the facts in writing or by e-mail: or by phone: (local rates according to your operator)

In case of delayed delivery * bouquetnantais provides the following terms of payment:

Any delivery made with less than 48 working hours late will result in the refund of shipping costs charged to the customer.

Any delivery made with more than 48 working hours late, the sale may be canceled and the purchaser obtain restitution of the price excluding any other compensation or damages.

* Special case: bulky products such as pine can, by their nature, lead delivery times longer than that found in traditional packages and will be subject to a refund or cancellation shipping in case of delay.

delay is recognized when the product was not delivered for any reason other than force majeure. Are considered as force majeure releasing the seller from its obligation to deliver war, riot, fire, strikes, accidents, floods, roads blocked by bad weather (snow, ice, ... ) and the impossibility of being supplied. The seller will inform the buyer timely event or events listed above. In any event, the delivery time can only occur if the client is current on its obligations to Bloom Trade.

Client should never accept a damaged package without reservations when signing the acknowledgment of good reception. With his signature, the recipient certifies good delivery from the carrier. Unreservedly in it or refuse the package, no claim on the state (or more) packages delivered will be entertained by Bloom Trade.

default and subject to the quality of "shopping" client, any dispute concerning the interpretation or execution of these terms will be the exclusive jurisdiction of the Tribunal de Commerce de Lyon.

ARTICLE 7: Particular mention

According to Article L. 3342-1 of the Public Health, anyone commander of alcohol on site agree to be 18 years old on the date of the order and have the ability legal to enter into such a contract. "Alcohol abuse is dangerous for health" "Know consume in moderation."


BLOOM TRADE is required to perform reserve duty vis-à-vis third parties - other than those necessary for the execution of orders - to respect the confidentiality of information relating to the implementation of a floral bouquetnantais transmission (messages , personal data, bank data) or any other element identifying the ordering customer or the recipient.

BLOOM TRADE is responsible for the processing of your personal data. Customer data collected as part of a floral bouquetnantais transmission, processing, order tracking, marketing management and customer relationship are being processed by computer and are subject to the law of January 6, 1978 relating to data, files and freedoms. Pursuant to Article L. 121-20-5 of the Consumer Code, BLOOM TRADE reserves the right to use these data, electronic or telephonic contact person for the sending of commercial information to promote products Floral transmission or for quality control, to the exclusion of any other use of direct marketing on behalf of third parties.

Site offers free customer service called "Newsletter". This newsletter highlights the latest and the best deals of the moment. Accordance with the Data Protection Act, BLOOM TRADE offers users who no longer wish to receive newsletters can unsubscribe with one click.

Each client has a permanent right of access, modification, rectification and opposition with regard to information about it. It can access and to correct the information on request by writing to the Customer Relations Department (see contact information below), showing us her name, email. Accordance with the regulations, the application must be signed and accompanied by a photocopy of an identity document bearing his signature and the address to which the response must be received. A reply will be sent to the customer within two months of receipt of the request.


Our site designed to be particularly attentive to the needs and expectations of our clients. This is among other things why we use cookies to identify you and access your account, manage your shopping cart, store your consultations and customize offers that we offer and the information we send you. A cookie is a recording of information filed by BLOOM TRADE on your computer: it aims to simplify your browsing for. It can not contain viruses. It stores items in your cart before continue shopping. You can always choose to disable these cookies. Please note that if your browser is configured to reject cookies, you will not make purchases or take advantage of key features of our website, such as storing items in your shopping cart or access your personal space. We disclaim any responsibility for the consequences related to degraded operation of the site service resulting inability to use cookies for their operation and you would have rejected or deleted.

9.1 Third-party cookies:

When you browse the Site, cookies issued by third parties can be placed by them on your device, subject to the choices you have exercised before or at any time, under the conditions described below. The issue and the use of cookies by third parties are subject to the policies of protection of privacy of third parties. We inform you that BLOOM TRADE has no access and can not exercise any control over third party cookies. However, we make sure that the partner companies agree to process the information collected on our website exclusively for the needs of BLOOM TRADE, in accordance with the Data Protection Act of 6 January 1978 and undertake to implement measures appropriate security and privacy of data.

9.2 Procedure for your browser to refuse cookies:

You can disable cookies containing the name "bouquetnantais" by following the instructions as follows:

1) If you use the Internet Explorer browser:

In Internet Explorer, click the Tools button, and then click Internet Options.
On the General tab, under Browsing history, click Settings.
Click the View Files button. < br /> Click the Name column header to sort all files in alphabetical order and have this prefix cookies and usually contain the name of the Web site that created the cookie).
Select or the cookies includes the name "bouquetnantais" and delete them.
Close the window that contains the list of files, and then click OK twice to return to Internet Explorer.

2) if you use the Firefox browser

Go to the "Tools" browser and select the "Options"
In the window that displays menu tab, select "Privacy" and click on "View Cookies" In
the window that appears, choose "Privacy" and click on "View Cookies"
Locate the files that contain the name "bouquetnantais" Select them and delete them.

3) If you use the Safari browser

In your browser, choose Edit> Preferences.
Click Security.
Click Show Cookies.
Select cookies that contain the name "bouquetnantais" and click Clear or Clear All.
After removing cookies, click Done

4) If you use the Google Chrome browser

Click the Tools menu icon.
Select Options.
Click the Advanced tab and go to the "Privacy" section.
Click the Show Cookies button .
Locate the files that contain the name "bouquetnantais" Select them and delete them.
Click "Close" to return to your browser.

9.3 Social Networking:

site uses plug-ins to social networks, including Facebook, Twitter and Pinterest, if you interact with these plug-ins, for example by clicking the "Like" or "Share" the information about your navigation on the site and your membership in these networks will be transmitted and stored on a server in the company operating the social network seen and shared within the parameters of your user account these social networks, according to the terms of use Social network considered.
If you do not want a social network links the information collected via the website to the user's social network account considered, you must disconnect from the network before visiting the site. In any event, the use of these plug-ins is operated by these social networks and is exclusively governed by the terms between you and the social network which you are members.

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