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Home > Retraction

 
Retraction
I - Your retraction right
You have the right to withdraw you from this order without giving any reason within 14 days from the date of delivery of the order.

a) Non-perishable items :

To order non-perishable items, you have 14 days to exercise your statutory right of withdrawal from the date of payment of the order. You can use for this purpose, attached in annex. Then you have 14 days after activating your right of withdrawal for returning the product.

b) Except for perishable products :

The attention of the customer, however, must be drawn to the fact that the perishable nature of the products is an exception to the right of withdrawal (flowers, plants, chocolates ...). Accordingly, and failing to have retracted the order before 72h delivery, withdrawal is not physically possible. It will be deemed to have waived the right of withdrawal within the statutory period.
 
Article 2 : II - Procedures for exercising the right of withdrawal
To exercise your right of cancellation, you must notify us of your decision to withdraw this order (excluding perishable products and executed floral transmission) through an unequivocal statement (postal letter, email). You can use the model withdrawal form (see Appendix), but it is not required to:

BLOOM-TRADE
Services Relations Clientèle
3 rue Georges Cuvier
45071 ORLEANS CEDEX

Email: info@bouquetnantais.com

For return of non-perishable products (essential: in good condition and in its original packaging), our Customer Relations, will reply as soon as possible and will specify the steps as well as the return address for products.
You will have to bear the direct cost of returning the product. You must return the product within 14 days after you have contacted us your decision to withdraw this order exercise the right of withdrawal gives rise to a refund of amounts paid in the order as soon as possible and more after 14 days from the date on which you exercised that right.
We will refund using the same payment method that you have used for the initial transaction. This refund will not incur any cost to you. We may withhold reimbursement until we have received the product.
 
Appendix: Form of withdrawal

Please complete and return this form only if you want you retract your order online.

For :

BLOOM-TRADE
Services Relations Clientèle
3 rue Georges Cuvier
45071 ORLEANS CEDEX

Email: info@bouquetnantais.com

I hereby notify you of my withdrawal order n ° [xxx] on the service below :

– Ordered on [Date of order]
– By [Customer Name]
– For [Name of recipient] / [Recipient's address]

[Signature] (if sent by post)

[Date of the day]
[Name and surname] [Telephone number] and [email]

* information in brackets [...] are required to process your order
 
 
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